FAQ

Browse Some of Our Most Asked Questions

ARE YOUR PRODUCTS SAFE?

All our fruit and veg are packed and sealed in sterile outer bags.

During packing masks and gloves are worn as well as sanitising precautions.

WHAT IS CONTACTLESS DELIVERY

Our FREE Delivery service uses Snapscan on delivery. We also keep a safe 2m distance between you and the driver.

Items are place down and the driver steps back. He then sanitisers his hands before the next delivery.

WHAT IS YOUR RETURN POLICY?

As a result of food laws right now in South Africa. We do not accept returns. Unless there is a quality issue. Or packaging issue at time of delivery.

Do you have permits?

Yes, we have a certificate from government to sell and deliver essential grocery items. over this period.

We also have a Certificate of Acceptability from the Health department to handle food on our premisus.

HOW MUCH IS THE MINIMUM ORDER?

One pack of Small, medium, large or Xlarge

HOW FAST IS YOUR SHIPPING?

When you order you will receive your parcel on the closes Friday to your order date.E.g. You order on a Thursday you will receive it the next day. If you order the Friday you will only get your parcel the following friday.

HOW MANY TIMES A WEEK DO YOU DELIVER?

We deliver every Friday in Alberton / Meyersdal

Still have a question? Give us a call or email us to get further information from our team of experts.

©2019 Urban Enterprises (Pty) Ltd